Active
Requirements and Qualifications
Benefits:
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description may be amended at any time.
Customer Associate
Aura MassachusettsAura Cannabis is built on the foundation of quality, passion, and dedication to the art of cannabis. Aura is excited and focused on bringing the best cannabis products to the East Coast. Our team has collected and created elite strains with high cannabinoids and terpenes. Job Overview - General Summary: The Customer Associate will help guide patients and customers through their purchasing process. The goal is to assure that everyone who shops at Aura feels welcomed and, if needed, helps educate them thr...
Aura Cannabis is built on the foundation of quality, passion, and dedication to the art of cannabis. Aura is excited and focused on bringing the best cannabis products to the East Coast. Our team has collected and created elite strains with high cannabinoids and terpenes.
Job Overview - General Summary:
The Customer Associate will help guide patients and customers through their purchasing process. The goal is to assure that everyone who shops at Aura feels welcomed and, if needed, helps educate them through their cannabis purchasing experience. The ideal candidate must maintain strict cash and inventory controls that ensure compliance with all OCR regulations and the organization's internal policies.
The Customer Associate must be up to date on the development of new products, consumption methods, accessories, news, culture, and events to do their job effectively.
Responsibilities:
Job Overview - General Summary:
The Customer Associate will help guide patients and customers through their purchasing process. The goal is to assure that everyone who shops at Aura feels welcomed and, if needed, helps educate them through their cannabis purchasing experience. The ideal candidate must maintain strict cash and inventory controls that ensure compliance with all OCR regulations and the organization's internal policies.
The Customer Associate must be up to date on the development of new products, consumption methods, accessories, news, culture, and events to do their job effectively.
Responsibilities:
- Greet patients and customers enthusiastically.
- Provide education on the difference between products, strains, consumption methods, and accessories.
- Stay informed of all products offered, menu changes, and in-store deals.
- Listen to and help customers with all available choices and assist them in making well-informed decisions with their purchases.
- Maintain an efficient order processing flow.
- Ensure all customers have the correct credentials and forms of identification to purchase products.
- Perform inventory checks at the beginning/end and throughout the shift that ensure compliance and theft prevention.
- Assist with inventory management, counting, and audits as needed.
- Assist with filling orders as needed for the e-commerce and home delivery team.
- Assist with new patient intake, reception, and ID checks.
- Must be able to operate and troubleshoot multiple forms of computer software/hardware and POS machines.
- Accountable and considerate of time and how it is managed across departments.
- Maintain ongoing communication with supervisors, managers, and colleagues.
- Perform opening and closing duties, including cleaning and stocking.
- Answer phones when no one else is able to.
- Perform Ad hoc duties as needed.
Requirements and Qualifications
- Must be 21+
- High school or equivalent, associate degree, technical education, or specialty training preferred.
- Accountable, reliable, and trustworthy.
- Excellent customer service skills.
- Retail experience with the ability to tactfully upsell.
- Technologically savvy.
- Excellent communication skills- verbal and written.
- Excellent cash management and counting skills.
- Attention to detail and the ability to efficiently multitask.
- Ability to stand for 7 hours at a time.
- Able to lift 30 lbs. regularly.
- Experience with making and receiving phone calls.
- Ability to effectively resolve customer conflicts.
- Ability to learn new tasks and grow within the industry.
- Cannabis and retail experience preferred.
Benefits:
- Competitive Pay
- PTO
- Employee discounts
- Sales based incentives
- Professional atmosphere, great working conditions, and dynamic leadership
- Autonomy, training, personal and professional development opportunities
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description may be amended at any time.
Aura Cannabis is an Equal Opportunity Employer and does not discriminate in its hiring practices regardless of race, gender, gender identity, sexual orientation, age, disability, veteran status, or any other attribute protected by law.
“Thank you for your interest and consideration of a position with Aura Cannabis”
“Thank you for your interest and consideration of a position with Aura Cannabis”
Job Category
Budtender
Employment Type
Full-time
Location
FALL RIVER, MA
Benefits
Paid time off, Employee discount, Professional development
Hours per Week
40
Contract Types
Job Schedules
Eight hour shift, Weekend availability, Holid...
Salary
Between $18.00 and $20.00 per hour
Hires Wanted
9 positions